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New Orleans through Street View


Louisiana is a place with heart and soul, a place where culture lives in the streets, in the rhythm of our music and in the flavors of our unique cuisine. I recently had the opportunity to visit the Googleplex and I expressed my interest in seeing...
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Make it Simple, Fun and Relevant - Part 2


Last week we discussed the three pillars on which we build our user experience. In addition to those three pillars, there are eight guidelines that we follow to ensure that our user interface is fun, simple, easy to use, and relevant to the enduser....
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Customer Experience Index Scoring


Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...
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Inline Language Translation to your Website


Learn how to add inline language translation to your website using Google AJAX language API. You may either put the languages in a drop down menu or use the country...
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A Question From India On Rating Distributions


Like many web sites, our Grote Consulting Corporation website invites browsers to send in questions. I love getting questions: It’s a great way to find out what’s on people’s minds so I can cover the issue that’s been raised in my writings on...
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The Accounting Profession and SaaS


Interesting article in the Saturday Wall Street Journal called Let's Talk About Palin's Family Challenges by Katty Kay of the BBC and Claire Shipman of ABC News. The catalyst for the story is the media frenzy over Sarah Palin's work-life...
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